Shipping policy

We aim to ship orders within 2-4 working days. Any orders received Friday will be shipped on Monday or Tuesday. (Holidays are not included and this period may vary during the sale and holiday periods.)

Personalized Products are not included in this period since they will take longer to customize/prepare. 
This items are made to order and requires a 10-25 working days + shipping time. This period may vary during the sale and holiday periods.

 

There may be delays in international deliveries due to customs procedures. This situation is beyond our control and responsibility.

 

It is your responsibility to follow up on shipped orders. 'Sienna and River' cannot be held responsible for delays once an item has been dispatched.
Please contact the delivery company in any delay. Please note that in such cases, you can get the most accurate information from the delivery company.

 

INFORMATION FOR INTERNATIONAL CUSTOMER

 

Customs clearance may delay the shipping process, this is totally out of our control, 'Sienna and River' cannot be held responsible for these delays.

All International packages are shipped DDU (Duties & Taxes unpaid), meaning these feels are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive your parcel. We are unable to advise the amounts of what these feels may be, if applicable at all. We recommend contacting your country's custom office for an estimated charges & rates on packages coming from overseas.

Canadian/Ukraine customers please take into consideration that Canadian/Ukraine orders take longer to arrive, this is totally out of our hands and to do with the strict custom clearance. Also tracked service does not update once handed over to Canada Post/Ukraine Post, it will update again once delivered.

 

 

By shopping with 'Sienna and River', you agree to these Terms and Conditions.